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Home > Tech Notes > Repair and Service

Repair and Service

When a failure in products is found, contact our distributors or our sales subsidiaries.

1. Free Repair

Repair is free of charge when the following cases apply:

1. Damages are due to component failure if the product returned is still within the warranty period.
2. Damages are due to Cosel's manufacturing and design errors.

2. Charged Repair

Repair is charged when the following cases apply:

1. Product's warranty period has expired.
2. Electrical or physical damages are caused by customer.
3. The product returned is over 6months from first operation but no problem is found after analysis.
4. Damages are due to use outside of our published Specifications.
5. Damages are caused by Acts of God such as fire, flood, earthquake, etc.
6. Time-deteriorating parts such as electrolytic capacitors, cooling fans, etc. are replaced.

3. Warranty After Repair

1. As for the product whose regular warranty period has expired, the repaired products will have a 3-month warranty.

4. Repair and Service Network

When a failure in products is found, please return the products in the following way:

*Please refer to Sales Network in this catalog.